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FAQ

Where do you ship to?
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Domestic
We ship anywhere within the U.S. We also ship to PO/FBO/APO addresses. 

International
We ship to over 200 countries worldwide. *We cannot ship to international PO boxes.*

Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Vatican City, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Nauru, Nepal, Netherlands, New Caledonia, New Zealand (16 of 17 regions), Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Cameroon, Réunion, Romania, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, South Africa (8 of 9 provinces), South Georgia & South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Türkiye, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, U.S. Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, British Virgin Islands, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Somalia

Once I place my order, can I change the delivery address?
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We process orders as quickly as possible, but if you need to make a change please contact us and we will do our best to help!

Can I change the billing address for my order?
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No, unfortunately we are unable to change the billing address of your order once it is placed. But, if your order was confirmed, you should have nothing to worry about! As long as your shipping address is correct, you will be able to receive your order.

How can I check the status of my order?
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Order details are available under your account section. We’ll also send you an email with a tracking number as soon as your package ships.

Can I cancel or change my order?
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We process orders as quickly as possibly (typically in one business day), but if you need to cancel or change anything, please contact us right away and we will do our best to help!

What domestic shipping options do you offer and what do they cost?
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1. Continental US: Standard (3-7 business days): $4.95 / Free on orders over $49

2. AK, HI, PR, APO/FBO: USPS Priority Mail (5-10 business days): $45

3. 2 day shipping (2 business days): $18

4. Overnight (1 business day): $35

a. For expedited same-day processing, orders must be placed  by 12pm EST M-F. 

b. Due to COVID-19, expedited shipping cannot be guaranteed and may be delayed.

What international shipping options do you offer and what do they cost?
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Standard International Shipping (up to 21 business days) *Shipping and taxes determined at checkout based on location. We cannot ship to international PO boxes.

Please note we cannot guarantee shipping timeframes and are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from FedEx to the local carrier in your country, or air/ground transportation strikes or delays; nor any extra fees, customs, or back-end charges once the package has crossed the U.S. borders.

Packages undeliverable by FedEx and/or their international shipping partners will be canceled and refunded once received and processed at our fulfillment center.

I recieved broken items in my order.
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We do our best to get your order to you in perfect condition. If you receive anything that looks strange, please email love@hellobubble.com photos of your broken products—including a picture of the 4-digit lot code. The lot code is located on the back of the bottle beneath the “hellobubble.com.” Please contact us within 14 days of delivery, and we’ll help to make it right ASAP.

I received a package, but it wasn’t my order.
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Oh no! We’re so sorry for the mixup. Please email our care team at love@hellobubble.com with your order number and the following info:

  • Your original order/confirmation number
  • Your best shipping address
  • The products you did receive

Please note that all order issues must be reported within 14 days of delivery. Once we receive your email, we’ll get your correct order sent ASAP!

When will my order ship?
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Due to high order volume, orders placed between 11/14 - 12/20 2023 may take up to 7 business days to fulfill.

My order never arrived. I’m worried the shipment has been lost or stolen. What do I do?
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We understand how frustrating this is—text or email us so we can help! Please also note that all order issues must be reported within 14 days of delivery. Once we receive your email, we’ll get your correct order sent out ASAP.


Can you return / exchange skincare products?
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Due to the nature of the products, we are not able to offer returns or exchanges once an order has shipped out. That said, if you are unhappy with your order, please reach out to us and we will do our best to help!

Can I return a Bubble product that I purchased from a retail store through hellobubble.com?
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If you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy. We do not accept returns through hellobubble.com.

The product I want is out of stock…will it be available again?
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We would love to know which item(s) you are interested in. Please contact us and we can give you more info!

Where can I purchase Bubble products?
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You can purchase Bubble online through ou website or on Beautybay.com. And in an effort to make our products available in more places where you shop, we’re excited to announce that we are now in Ulta, CVS, Amazon, Beauty Bay, and US + Canadian Walmarts! And if you live in the UK no worries, we have you covered. Check us out at Boots!

Can I purchase Bubble on Amazon?
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For Sales on the Amazon platform, the Bubble brand works hard to ensure that only authentic, high quality products reach consumers in the condition we intend. As such, for all sales on the Amazon platform, the Bubble brand offers a 45 day Satisfaction Guarantee which will NOT be honored without provision of valid proof of purchase directly from the Fortress Brand Amazon storefront.

Can I use more than one promo code at a time?
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Only one promo can be applied to each order. Offers cannot be combined or stacked.

What forms of payment do you accept?
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We accept Visa, Mastercard, American Express, Discover, Amazon Pay, PayPal, Applepay, Klarna, and Venmo. 
For Venmo, please make sure you enable on-line payments through the Venmo app.

Are your products safe for all ages?
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While most of our products are safe for everyone, some of our formulas contain powerful active ingredients that should be avoided if you are under 13 (or in some cases under 14). The products that younger faces should avoid are Morning Rays (13+), Super Clear (13+), Day Dream (13+), Knock Out (13+), Fade Away (13+), Come Clean (13+), Moon Walk (14+), and Deep Dive (14+). If you are too young for one of these products, but you still feel you need it, talk to a dermatologist before use.

Do your products have expiration dates?
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Our products are safe to use for one year after opening.

How do I store my products?
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It’s best to store your products in a cool, dry place. Read more about how to store your skincare products here.

How long does one bottle last?
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It depends on usage, but generally, each bottle should last around 2-3 months. Please be sure to follow the use instructions on our website.

What do you use as preservatives?
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Our products use Phenoxyethanol. It is a globally recognized safe preservative system when used under 1% and works on a wide range of products and formula systems. This one ingredient protects against mold, mildew and bacteria.

Do you carry any products with SPF?
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Yes! Yes! A thousand times yes! In fact, we’ve got TWO amazing products with SPF: Solar Mate and Plus One. Both are SPF 40, but each gives you different results. Check them out to find out which will work best for you.

Is your packaging recyclable?
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So glad you asked! We have a partnership with Terracycle*. Learn more about it here

*Please note that access to this free recycling program is currently available, but could become limited. If we reach capacity at any point, we’ll be sure to let you know. 

Do you test your products on animals?
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Never! We love our furry friends.

Are your products all-natural/organic?
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No, they are not. Our products are powered by plants, but those benefits are amplified by synthetic, science-backed ingredients.

Are Bubble products vegan and gluten-free?
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Yes.

Do Bubble products contain soy?
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Nope.

Does Bubble use parabens?
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No. Read more about how we use ingredients here.

Where do you make your products?
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Our products are made in the USA.

Is it safe to use your products while I'm pregnant and/or nursing?
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Yes, but if you have any question or hesitancy, please consult your doctor. 

Still have questions?
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We would love to hear from you! Feel free to text, chat, or email us at love@hellobubble.com

Are you hiring?
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We’re so thrilled you’re interested in joining our team! Please contact us at jobs@hellobubble.com.

Media relations
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For everything media and PR related, please contact PR@hellobubble.com

Are you a social media influencer and want to collaborate with us?
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We are always looking for great people to work with! Please contact us at squad@hellobubble.com